# Manage what your troop remembers

> Edit the memory files, check the facts that teammates saved, and correct a note that is wrong.

Before a teammate works, it reads the memory of the troop. That is the shared files of the workspace, the About you file
of the person who asks, and its own files. This page tells what each file holds, how to edit it, and how to check the facts
that teammates saved.

## Open Memory

Open **Brain** in the dock, then **Memory**. The page lists the **Shared files**, your **About you** file, the files
of each teammate, and **Memories**.

## The shared files

| File     | What it holds                                                        |
| -------- | -------------------------------------------------------------------- |
| Company  | What the business sells, to whom, and how.                           |
| Contacts | The people of the business, and who to call for what.                |
| Glossary | The words of the business, and what each one means.                  |
| Troop    | Who set up the workspace, each teammate, and the rules of the troop. |
| Voice    | How the business sounds: its tone and its words.                     |
| Email    | How teammates handle email. **Settings** > **Email** edits it too.   |

Anyone in the workspace edits the shared files. Each file holds 10,000 characters at most.

### Edit a file

1. Select the file. It opens in **Write**. Select **Preview** to read it.
2. Change the words. The file saves, and says "Saved. Teammates read it from their next run."

To let a teammate rewrite a file, select **Ask** and the name of the teammate **to update this**. Its chat opens with
the file attached. The Chief of Staff proposes the change, and a person approves it.

### How the files fill themselves

- The answers of setup fill the empty files one time.
- The Chief of Staff drafts the Company, Glossary and Voice files from your website, into the files that nobody wrote.
- Troopy keeps the Troop file up to date when you hire, rename or fire a teammate. After a person changes the file,
  Troopy changes only its own lines in it.

## About you

**About you** is your own file. It says who you are and how you like to work. Only you read it in the app, and the
teammates read it when you ask them for work. Each person has one.

## The files of a teammate

Each teammate has 3 files of its own:

| File            | What it holds                                                                                   |
| --------------- | ----------------------------------------------------------------------------------------------- |
| **Notes**       | What the teammate keeps about its work: its role, its first day, and the facts that it learned. |
| **Personality** | How it talks and works.                                                                         |
| **Identity**    | Its name, what it is, and the job it was hired for.                                             |

A teammate drafts its Identity and Personality from the Company file, into the files that no person wrote. After that,
it proposes changes, and a person approves each one. A lesson that a person approves adds one line to the Notes. See
[Add and manage skills](/docs/skills).

## Memories: the facts that teammates saved

When a person says a fact in a chat, the teammate keeps it as a Memory. Each Memory keeps who said it and where.

- When someone says the fact again in another conversation, Troopy confirms it.
- A new fact can replace an old note. The old note stays out of search until someone restores it.
- A fact about yourself, in a chat that you started, stays with you. No teammate reads it.

### Remember something

1. On **Memories**, select **Remember something**.
2. Type **What to remember**, such as "Wholesale pricing starts at 50 boxes".
3. Select **Remember**.

### Correct a fact

- An answer cites what it used, as chips under the answer. Select **That's wrong** on a note that is wrong. The note
  leaves search until someone restores it. Only the person who marked it can take the mark back.
- On **Memories**, select **Forget** on a fact, and confirm. Teammates stop finding it. You can restore it.

### Still true?

Some notes come back to the person who said them, in **Needs you**, as **Still true?**. A note comes back when
teammates relied on it in 2 conversations within a month, and nobody said it again for 60 days.

1. Answer **Still true**, **Not anymore** or **Ask me later**.
2. **Not anymore** takes the note out of search. **Ask me later** asks again after a month.

You answer 2 of these notes a week at most. Telegram can ask you too. See [Talk to your troop on Telegram](/docs/telegram).

## Learn from what people say

An owner or admin can turn on **Learn from what people say** in **Settings** > **Workspace**. Then the Chief of Staff
reads the words of people that no teammate read: troop messages that named no teammate, and comments on tasks. Each fact
about the business becomes a Memory. Troopy drops a fact that can hold a secret.

## What a teammate did before

Troopy keeps a line for each run of a teammate on a task: the task, where it stands, and a summary. At the start of a
run, the teammate recalls the lines that share words with the ask, as "What you did before". The line never holds the
words of a chat.

## Related

- [Teach the brain about your business](/docs/brain)
- [Set up your brand](/docs/brand)
- [Add and manage skills](/docs/skills)
- [Hire and manage teammates](/docs/teammates)