# Statuses and what they mean > Look up each status of tasks, teammates, runs, routines, campaigns and email, and what it means. Each piece of work in Troopy shows a status, as a word, a mark or a dot. This page lists the statuses of tasks, teammates, runs, routines, research, email, customers, tests, incidents and disputes, and what each one means. ## Tasks | Status | What it means | | --------------- | --------------------------------------------------------------------------------------------------- | | **Backlog** | Nobody works on it. A new task for a person or for nobody starts here. | | **To do** | Ready to start. A new task for a teammate starts here. A teammate starts only on a task in To do. | | **In progress** | Someone works on it now. When you move it out of In progress, Troopy stops the run of its teammate. | | **Needs you** | The teammate asked a question, or a call waits for your yes. The last answer starts it again. | | **In review** | The teammate finished. A person looks at the work, then moves it to Done or sends it back. | | **Done** | Finished. | | **Canceled** | Nobody does it. | Troopy sets **Needs you** by itself. You cannot pick it in the menu of a status. An assignment never changes the status of a task. See [Track work on Tasks and projects](/docs/tasks). ### Engineering tickets An engineering ticket also shows its step: Analyze, Plan, Build, Test or Release. Its status still says who has it now. A ticket that is ready to release is at Release and In review. A released ticket is Done. See [Ship code with engineering tickets](/docs/engineering). ### Projects | Status | What it means | | ------------- | ------------------------- | | **Planned** | The work did not start. | | **Active** | The work goes on. | | **Paused** | The work stopped for now. | | **Completed** | The project is done. | | **Canceled** | Nobody does the project. | ## Teammates The header of a teammate and the rows of Settings > Troop say what the teammate does now: | What you see | What it means | | ---------------------------------- | ------------------------------------------------------------------ | | **Working**, with the thinking orb | A run goes on now. The line names the work, when it can. | | **Paused**, with a yellow dot | The teammate starts nothing until a person resumes it. | | **Last active**, with a green dot | The teammate worked today, and waits for its next job. | | **Last active**, with a grey dot | The teammate last worked before today. | | **Waiting for a first job** | The teammate never worked yet. | | A glowing ember on the face | The teammate needs you: a task in Needs you, or a call that waits. | See [Hire and manage teammates](/docs/teammates) and [Fix a teammate that is stuck](/docs/stuck-teammate). ## Runs and calls A run is one go of a teammate at a piece of work. The runs of a teammate show on its **Overview**. | Run status | What it means | | ------------ | ------------------------------------------- | | **Starting** | The run waits for its turn on the computer. | | **Working** | The teammate works on it now. | | **Done** | The run ended with an answer. | | **Failed** | The run stopped. The run page says why. | Each call of a tool in the steps of a run shows **Running**, **Done**, **Failed**, **Waiting for you** or **Refused**. A refused call is a call that Troopy did not run, such as a call past a limit of the run. ### Approvals and drafts | Status | What it means | | ------------------- | ----------------------------------------------------------------- | | **Waiting for you** | An approval waits for a yes or a no. | | **Approved** | A person said yes, and the call ran. | | **Denied** | A person said no. | | **Failed** | A person said yes, and the call failed. | | **Ready for you** | A draft waits for a person to use it. Troopy never sends a draft. | | **Used** | A person used the draft. | | **Discarded** | A person put the draft away. | See [Answer what needs you](/docs/needs-you). ## Routines | Status | What it means | | ---------------- | ------------------------------------------------------------------------------------------------ | | **Active** | The routine runs on its schedule, or when its event comes. | | **Paused** | The routine does not run until a person turns it on again. | | Off, in grey | A template of the role of the teammate. Its switch turns it on. | | **Needs a look** | A filter: a routine that did not start, a trigger that waits for its secret, or a lost teammate. | An event of a trigger that started nothing says why, such as "Not run: the limit of the day". See [Schedule work with routines](/docs/routines) and [Start work when something happens](/docs/triggers). ## Research | Status | What it means | | -------------------- | ------------------------------------------------ | | **Waiting to start** | The research waits for the Researcher. | | **Researching** | The Researcher searches and reads now. | | **Needs you** | The Researcher asked you a question. | | **Ready for review** | The report is ready. Read it, then mark it done. | | **Done** | The research is finished. | | **Canceled** | The research stopped. | See [Get answers with Research](/docs/research). ## Email and campaigns | Campaign status | What it means | | --------------- | ---------------------------------------------------- | | **Not started** | A draft. Get it ready, then select **Start**. | | **Sending** | The campaign sends its emails in the sending hours. | | **Paused** | The campaign sends nothing until you start it again. | | **Ended** | The campaign is over. | | Email status | What it means | | ----------------- | ----------------------------------------------------------------------- | | **Draft** | Nobody sent it yet. | | **Scheduled** | It goes at its time. | | **Did not go** | It failed: the mail server refused it, or it bounced. | | **Possibly sent** | Troopy does not know if it went. Troopy never sends it again by itself. | A mailbox is **Active**, **Paused** or **Disconnected**. A disconnected mailbox needs a new app password. A sorted reply is **Interested**, **A question**, **Not now**, **Not interested**, **Away**, **Wrong person** or **Unsubscribed**. See [Send email campaigns](/docs/outreach) and [Fix email problems](/docs/email-problems). ## Customers | Status | What it means | | ------------- | -------------------------------------------------------------- | | **Active** | The customer pays a subscription. | | **Trial** | The customer tries the product before the first payment. | | **Past due** | A payment is late. | | **Canceling** | The customer asked to cancel, and the subscription still runs. | | **Churned** | A paid subscription ended. | | **Paid once** | The customer paid one time, with no subscription. | | **Free** | A user of the product who never paid. | A trial that ends unpaid is not churn. An item of the roadmap is **Idea**, **Planned**, **Building**, **Shipped** or **Declined**. See [Understand your customers](/docs/customers). ## Tests and incidents | Test status | What it means | | ------------ | ---------------------------------------------------------- | | **Proposed** | The QA tester proposed the test. A person makes it active. | | **Active** | The test runs in the checks of its place. | | **Paused** | The test does not run. | A test run ends as **Passed**, **Failed**, **Couldn't test** or **Canceled**. Each check is **Passed**, **Failed** or **Not checked**. A problem is a **Blocker**, **Major**, **Minor** or **Nit**. See [Test your product with the QA tester](/docs/tests). | Incident view | What it shows | | ------------- | -------------------------------------------------------- | | **Ongoing** | The open incidents, and those whose ignore ran out. | | **New** | The ongoing incidents that started in the last 24 hours. | | **Came back** | Resolved incidents with a new error. | | **Resolved** | The incidents that a person resolved, or a fix resolved. | | **Ignored** | The incidents that a person ignores for now. | The look of the QA tester says **Needs a fix**, **Watch it** or **Noise from outside the app**. See [Catch the errors of your apps](/docs/incidents). ## Disputes | Status | What it means | | ------------------- | --------------------------------------------------- | | **Needs an answer** | The bank waits for your evidence. | | **Inquiry** | An early question of the bank, before a chargeback. | | **At the bank** | The bank reads the evidence. | | **Won** | The bank decided for you. | | **Lost** | The bank decided for the customer. | | **Prevented** | The dispute stopped before a chargeback. | | **Inquiry closed** | The bank closed the early question. | See [Answer payment disputes](/docs/disputes). ## Related - [Glossary](/docs/glossary) - [Track work on Tasks and projects](/docs/tasks) - [Answer what needs you](/docs/needs-you) - [Limits and defaults](/docs/limits)