API reference / Support Agent
List the saved replies of the team
The saved replies of the team, by name. A person types / in the Reply box of a conversation and picks one.
get
/api/v1/support-repliesOther ways to call it
CLI
troopy support repliesMCP toolNone. Call it over REST or with the CLI.
Rate limit60 calls in 60 seconds, for each key
RetriesSend an
Idempotency-Key header. A retry with the same key gets the first answer back, and the operation runs one time.Response
200 · application/jsondata*array<object>4 properties
name*stringThe name after /, such as refund-policy
text*stringby*string | nullThe person who last wrote it
updatedAt*stringISO 8601 date and time
Errors
401 unauthorizedSend an API key as `Authorization: Bearer tr_live_...`. Create one in Troopy under Settings.
403 forbiddenThe key lacks a scope this operation needs, or its owner lacks the role. detail says which; create a key with the scope, or ask an organization owner or admin.
409 conflictThis Idempotency-Key was used for a different request, or that request is still running. Use a new key for a new request.
429 rate_limitedWait the number of seconds in Retry-After, then retry.