API reference / Support Agent
Save a reply of the team
Saves the words of a reply by its name: a new reply, or new words for the reply of that name. A name has letters, digits and hyphens, 40 at most. A workspace keeps 200. A person saves, never a teammate.
post
/api/v1/support-repliesOther ways to call it
CLI
troopy support reply-saveMCP toolNone. Call it over REST or with the CLI.
Rate limit60 calls in 60 seconds, for each key
RetriesSend an
Idempotency-Key header. A retry with the same key gets the first answer back, and the operation runs one time.Body
application/jsonname*stringThe name after /, such as refund-policy
At least 1 characters · At most 40 characters
text*stringAt least 1 characters · At most 4000 characters
Response
200 · application/jsondata*object4 properties
name*stringThe name after /, such as refund-policy
text*stringby*string | nullThe person who last wrote it
updatedAt*stringISO 8601 date and time
Errors
400 invalid_inputFix the field named in detail. Each operation's schema is in /api/v1/openapi.json.
401 unauthorizedSend an API key as `Authorization: Bearer tr_live_...`. Create one in Troopy under Settings.
403 forbiddenThe key lacks a scope this operation needs, or its owner lacks the role. detail says which; create a key with the scope, or ask an organization owner or admin.
409 conflictThis Idempotency-Key was used for a different request, or that request is still running. Use a new key for a new request.
429 rate_limitedWait the number of seconds in Retry-After, then retry.