Manage your troop
Pick a plan for a workspace
Start with the Trial, pick Pro or Ultra for each workspace, and change the plan, the card or the invoices.
Each workspace of your organization has its own plan at Troopy: a Trial, Pro, Max or Ultra. Your people are free, and your teammates think with your own AI plan, which you pay its provider for. This page tells you what each plan gives, how to pick one, and what happens when a plan ends.
Before you begin
- Only owners and admins of the organization see Settings > Billing and pick a plan. When the plan needs someone, the other people see a line over each page that says so.
- A plan is for the open workspace. To change the plan of another workspace, switch to it first. See Use organizations and workspaces.
The plans
| Plan | Price for one workspace | What it gives |
|---|---|---|
| Trial | Free for 3 days, on your card | The plan that you pick. One time for each organization, on its first workspace. |
| Pro | $49 a month, or $490 a year | Every product, Engineering too, and up to 20 teammates, each with its own inbox. |
| Max | $99 a month, or $990 a year | Pro with 50 teammates on a bigger computer, under your own name, and priority support. |
| Ultra | $199 a month, or $1,990 a year | Max with room for 100 teammates and more work, on the largest computer. |
The limits of each plan:
| Limit | Pro | Max | Ultra |
|---|---|---|---|
| Teammates | 20 | 50 | 100 |
| Processors of the cloud computer | 2 | 4 | 8 |
| Memory of the cloud computer | 4 GB | 8 GB | 16 GB |
| Disk of the cloud computer | 12 GB | 50 GB | 125 GB |
| Free minutes of voice a month, on Troopy's key | 30 | 30 | 120 |
| AI pictures a day | 20 | 20 | 60 |
| Most steps in a run, for one teammate | 20 | 20 | 40 |
| Most runs a day, for one teammate | 500 | 500 | 1,000 |
| Most spend of a run, on a plan billed per use | $10 | $10 | $25 |
| Teammates email from your own domain | No | Yes | Yes |
| "Powered by Troopy" on chatbots and surveys | Yes | No | No |
Ultra also gives a setup call and a shared Slack channel with the Troopy team. Write to support@troopy.ai to book them.
Each plan also gives:
- Unlimited people, in each role.
- Unlimited routines and triggers. See Schedule work with routines.
- Teammates that act on their own, within the limits that an owner or admin sets.
- A cloud computer of its own for the workspace, where its teammates work. See Watch the computer of your troop.
- The Engineer, the QA tester and GitHub. See Ship code with engineering tickets.
- Free minutes of voice calls each month, on Troopy's own OpenAI key. With your own OpenAI key in Settings > AI > Images, calls have no limit of minutes. See Chat with a teammate and call it.
Start with the Trial
The first workspace of your organization starts its Trial in setup, after you pick the AI plan. Each organization has one Trial.
- On Start your 3-day free trial, select Monthly or Yearly.
- Select Try Pro free, Try Max free or Try Ultra free. The plan that you picked on the pricing page of troopy.ai comes first.
- Give your card in Stripe Checkout. Stripe charges nothing for 3 days.
The computer of the workspace then launches. The Trial gives the plan that you picked, with its teammates, its computer and its limits.
When the 3 days end, Stripe charges the card for the plan. To stop the plan before then, open Settings > Billing, select Manage or cancel, and cancel the plan in the portal of Stripe.
Settings > Billing shows the plan, the days that are left, and the date of the first charge. A day before the end, a line over each page says that the Trial ends soon.
Pick a plan
- Open Settings. Under Workspace, select Billing.
- Under Pick a plan, select Monthly or Yearly.
- Select Choose Pro, Choose Max or Choose Ultra.
- Pay in Stripe Checkout. You can add a promotion code and a tax id there.
Troopy opens Settings > Billing again with the plan. The plan shows its price, and when it renews.
The organization is one customer at Stripe. Its billing portal shows the plans and the invoices of each workspace.
Add a workspace that pays
A new workspace has no Trial. Its setup asks for a plan, and Stripe charges the card at once, before its computer launches.
- Open the workspace menu at the top of the sidebar, and select New workspace.
- Give the business its name, and its website or a description.
- On Pick a plan for your business, choose Pro, Max or Ultra, and pay in Stripe Checkout.
The computer of the workspace then launches. See Use organizations and workspaces.
Change the plan, the card or the invoices
While a plan works, Settings > Billing has Manage in portal. It opens the billing portal of Stripe. There you can:
- move between Pro, Max and Ultra
- move from monthly to yearly, with Switch to yearly too
- change the card
- read and download the invoices
- cancel at the end of the period
A plan that you canceled works until the end of its period. Billing shows Ends and the day.
When a payment fails
Billing shows Payment failed, and a line over each page says so. Stripe tries the card again, and your troop keeps working meanwhile. Select Update the card and give a card that works.
When a plan ends
When a plan ends, or a Trial that you cancelled ends, the teammates of the workspace stop, and its computer sleeps. Your data stays: the docs, the tasks, the brain and the apps. Home opens Billing for owners and admins.
Pick a plan, and the troop works again.
Problems
| Message or symptom | Why | What to do |
|---|---|---|
| Billing is not in Settings. | Only owners and admins of the organization see it. | Ask an owner or an admin. |
| "Pick a plan for this workspace first." | The workspace has no Trial and no plan. | Start the Trial or pick a plan in setup. |
| "Stripe didn't open the checkout. Try again in a minute." | Stripe did not answer. | Try again in a minute. |
| "The plan of this workspace ended." | The plan or its Trial ended, so no teammate starts work. | Pick a plan. |
| "This workspace has a plan. Change it in the billing portal." | The workspace pays already. | Select Manage in portal. |
| "This workspace has room for 20 teammates." | Pro has 20 teammates, Max has 50 and Ultra has 100. | Let a teammate go, or move to a bigger plan. |
| "Teammates email from your own domain on Max and Ultra." | The workspace is on Pro. | Move to Max or Ultra in Settings > Billing. |
| "This plan allows up to 20 steps, 500 times a day..." | A limit of a teammate is over the caps of the plan. | Set a lower limit, or move to Ultra. |