Products
Ask your users with surveys
Show a short survey in your product, start the next round, and read the answers and the PMF score.
A survey asks the users of your product a few questions, in a card on the pages of the product. The answers go to Customers. A vote counts in the PMF score, and each written answer is a piece of feedback. This page tells how to make a survey, show it, and read what users said.
Before you begin
- The pages of your product load the tracking script of Analytics, and the product identifies each user. See Set up website analytics.
- Owners and admins make, change and show surveys. Everyone reads them and their answers.
- Surveys is a product. A person sees it only when it has the product.
How a survey reaches users
- A survey shows only to a user that the product identified, with
identifyin the tracking script. - One survey shows at a time. To show another survey stops the survey that showed.
- After a user answers any survey, that user gets no survey for 7 days.
- A user who closes a survey gets none for 7 days. Three closes in a month end the surveys for that month.
data-disable-surveys="true"on the script tag keeps the surveys off a page.
Make a survey
- Open Surveys from Products, then select New survey.
- Start with a template:
| Template | What it asks |
|---|---|
| Product-market fit | The score question, then who the product is for, its main benefit, and what to make better. |
| Product feedback | What users like, what they dislike, and what to build next. Each user answers it one time. |
| Blank | Write your own questions. |
- The survey page opens. Change its name and its questions.
The parts of a survey
| Part | What it holds |
|---|---|
| What it asks | The score question, on or off, and up to 5 open questions. |
| Who gets it | Every user: each user that your product identifies, from the first day. Or Users who know your product. |
| How often | One time, or again after some days, so the answers stay current. |
| What your users see | The card as your users see it. Step through it. Nothing here is kept. |
The score question asks how a user would feel without the product: Very disappointed, Somewhat disappointed or Not disappointed. Its words are fixed, so the score means the same in each survey.
Users who know your product began 7 days ago or more. They also use it steadily, or used it 3 days in the last 30.
Show a survey in your product
- Save your changes.
- Select Show in my product. The survey shows in your product now, in the place of the survey that showed.
- To stop it, select Stop.
A survey with no question cannot show. On Pro, the card shows "Powered by Troopy". Max and Ultra show no badge.
The next round
A user answers a survey one time. For the next round, select Copy on the survey. The copy keeps the questions, so the answers of each question stay together.
Read the answers
The list of Surveys shows each survey with who Saw it, who Answered, and its Score. On the page of a survey:
- What they wrote shows the written answers, by question (
?question=). - Each written answer is also a piece of feedback in Customers. See Understand your customers.
- The PMF page of Customers shows the share of users who would be very disappointed, from every survey with the score question.
The words of users show as text. A user id is no secret, and any page can identify any user. Read an answer as a signal, not as a proof.
Delete a survey
Select Delete this survey. It stops, and its turns end. What users wrote stays as feedback.
A workspace keeps 50 surveys.