Reference
Statuses and what they mean
Look up each status of tasks, teammates, runs, routines, campaigns and email, and what it means.
Each piece of work in Troopy shows a status, as a word, a mark or a dot. This page lists the statuses of tasks, teammates, runs, routines, research, email, customers, tests, incidents and disputes, and what each one means.
Tasks
| Status | What it means |
|---|---|
| Backlog | Nobody works on it. A new task for a person or for nobody starts here. |
| To do | Ready to start. A new task for a teammate starts here. A teammate starts only on a task in To do. |
| In progress | Someone works on it now. When you move it out of In progress, Troopy stops the run of its teammate. |
| Needs you | The teammate asked a question, or a call waits for your yes. The last answer starts it again. |
| In review | The teammate finished. A person looks at the work, then moves it to Done or sends it back. |
| Done | Finished. |
| Canceled | Nobody does it. |
Troopy sets Needs you by itself. You cannot pick it in the menu of a status. An assignment never changes the status of a task. See Track work on Tasks and projects.
Engineering tickets
An engineering ticket also shows its step: Analyze, Plan, Build, Test or Release. Its status still says who has it now. A ticket that is ready to release is at Release and In review. A released ticket is Done. See Ship code with engineering tickets.
Projects
| Status | What it means |
|---|---|
| Planned | The work did not start. |
| Active | The work goes on. |
| Paused | The work stopped for now. |
| Completed | The project is done. |
| Canceled | Nobody does the project. |
Teammates
The header of a teammate and the rows of Settings > Troop say what the teammate does now:
| What you see | What it means |
|---|---|
| Working, with the thinking orb | A run goes on now. The line names the work, when it can. |
| Paused, with a yellow dot | The teammate starts nothing until a person resumes it. |
| Last active, with a green dot | The teammate worked today, and waits for its next job. |
| Last active, with a grey dot | The teammate last worked before today. |
| Waiting for a first job | The teammate never worked yet. |
| A glowing ember on the face | The teammate needs you: a task in Needs you, or a call that waits. |
See Hire and manage teammates and Fix a teammate that is stuck.
Runs and calls
A run is one go of a teammate at a piece of work. The runs of a teammate show on its Overview.
| Run status | What it means |
|---|---|
| Starting | The run waits for its turn on the computer. |
| Working | The teammate works on it now. |
| Done | The run ended with an answer. |
| Failed | The run stopped. The run page says why. |
Each call of a tool in the steps of a run shows Running, Done, Failed, Waiting for you or Refused. A refused call is a call that Troopy did not run, such as a call past a limit of the run.
Approvals and drafts
| Status | What it means |
|---|---|
| Waiting for you | An approval waits for a yes or a no. |
| Approved | A person said yes, and the call ran. |
| Denied | A person said no. |
| Failed | A person said yes, and the call failed. |
| Ready for you | A draft waits for a person to use it. Troopy never sends a draft. |
| Used | A person used the draft. |
| Discarded | A person put the draft away. |
Routines
| Status | What it means |
|---|---|
| Active | The routine runs on its schedule, or when its event comes. |
| Paused | The routine does not run until a person turns it on again. |
| Off, in grey | A template of the role of the teammate. Its switch turns it on. |
| Needs a look | A filter: a routine that did not start, a trigger that waits for its secret, or a lost teammate. |
An event of a trigger that started nothing says why, such as "Not run: the limit of the day". See Schedule work with routines and Start work when something happens.
Research
| Status | What it means |
|---|---|
| Waiting to start | The research waits for the Researcher. |
| Researching | The Researcher searches and reads now. |
| Needs you | The Researcher asked you a question. |
| Ready for review | The report is ready. Read it, then mark it done. |
| Done | The research is finished. |
| Canceled | The research stopped. |
See Get answers with Research.
Email and campaigns
| Campaign status | What it means |
|---|---|
| Not started | A draft. Get it ready, then select Start. |
| Sending | The campaign sends its emails in the sending hours. |
| Paused | The campaign sends nothing until you start it again. |
| Ended | The campaign is over. |
| Email status | What it means |
|---|---|
| Draft | Nobody sent it yet. |
| Scheduled | It goes at its time. |
| Did not go | It failed: the mail server refused it, or it bounced. |
| Possibly sent | Troopy does not know if it went. Troopy never sends it again by itself. |
A mailbox is Active, Paused or Disconnected. A disconnected mailbox needs a new app password. A sorted reply is Interested, A question, Not now, Not interested, Away, Wrong person or Unsubscribed. See Send email campaigns and Fix email problems.
Customers
| Status | What it means |
|---|---|
| Active | The customer pays a subscription. |
| Trial | The customer tries the product before the first payment. |
| Past due | A payment is late. |
| Canceling | The customer asked to cancel, and the subscription still runs. |
| Churned | A paid subscription ended. |
| Paid once | The customer paid one time, with no subscription. |
| Free | A user of the product who never paid. |
A trial that ends unpaid is not churn. An item of the roadmap is Idea, Planned, Building, Shipped or Declined. See Understand your customers.
Tests and incidents
| Test status | What it means |
|---|---|
| Proposed | The QA tester proposed the test. A person makes it active. |
| Active | The test runs in the checks of its place. |
| Paused | The test does not run. |
A test run ends as Passed, Failed, Couldn't test or Canceled. Each check is Passed, Failed or Not checked. A problem is a Blocker, Major, Minor or Nit. See Test your product with the QA tester.
| Incident view | What it shows |
|---|---|
| Ongoing | The open incidents, and those whose ignore ran out. |
| New | The ongoing incidents that started in the last 24 hours. |
| Came back | Resolved incidents with a new error. |
| Resolved | The incidents that a person resolved, or a fix resolved. |
| Ignored | The incidents that a person ignores for now. |
The look of the QA tester says Needs a fix, Watch it or Noise from outside the app. See Catch the errors of your apps.
Disputes
| Status | What it means |
|---|---|
| Needs an answer | The bank waits for your evidence. |
| Inquiry | An early question of the bank, before a chargeback. |
| At the bank | The bank reads the evidence. |
| Won | The bank decided for you. |
| Lost | The bank decided for the customer. |
| Prevented | The dispute stopped before a chargeback. |
| Inquiry closed | The bank closed the early question. |