Troubleshooting
Get help
Find an answer in the docs, ask your Chief of Staff, or write to the Troopy team.
Use this page when you have a question about Troopy, or something does not work. It tells where to find an answer, how to ask your Chief of Staff, and how to write to the Troopy team.
Open Help and support
- At the bottom of the sidebar, select ?. A menu opens.
- Select Help and support. The Help page opens.
You can also press ⌘K (Ctrl+K on Windows), type "help", and select Help and support under Go to.
The Help page has these parts, from top to bottom:
| Part | What it does |
|---|---|
| About the page you were on | The guide of the page that you left, with Open guide. It shows only when a guide fits that page. |
| Ask and the name of your Chief of Staff | Opens the chat of your Chief of Staff, with "I need help with Troopy: " typed in. |
| Write to us | The address support@troopy.ai, with Copy address and Write in Gmail. |
| Read the Troopy docs | Opens troopy.ai/docs in a new tab. |
| Guides | Cards of 24 guides. Each card opens its guide in a new tab. |
| What's new and Keyboard shortcuts | Open What's new, and the guide of the shortcuts. |
Viewers, approvers and guests do not see the card of the Chief of Staff, because they do not chat with teammates.
Find an answer in the docs
- Search the docs with the box at the top of the sidebar of the docs, or with ⌘K on a page of the docs.
- In the app, press ⌘K and type your question. The guides that fit show under Guides. Each one opens in a new tab.
- For a message that you see, search the docs for its exact words. The pages of Troubleshooting list messages with their cause and what to do: setup, a teammate that is stuck and email. See also the FAQ.
Each page of the docs has Copy page, with View as Markdown, Open in ChatGPT and Open in Claude. Use them to ask an AI about the page.
Ask your Chief of Staff
Your Chief of Staff knows your workspace, and can search and read the guides of Troopy. It can say how a part of Troopy works, and look at what went wrong in your troop.
- On the Help page, select Ask and the name of your Chief of Staff.
- Its chat opens, with "I need help with Troopy: " typed in the box.
- End the sentence, and send it.
The Chief of Staff answers in its chat, with links to the guides that answer. It is a teammate of your troop, not a person of the Troopy team. To reach a person, write to support.
Write to the Troopy team
- On the Help page, find Write to us. A person of the Troopy team reads each email.
- Select the address to open your email app, or Write in Gmail, or Copy address.
- Send the email from the address of your Troopy account.
You can also write to support@troopy.ai from any email app.
What to put in your email
A complete email gets a faster answer. Put in:
- the email address of your Troopy account, and the name of the workspace
- what you tried to do, and what happened in its place
- the exact words of each message that you saw: copy them, do not describe them
- when it happened, with your time zone
- for a run that failed: the name of the teammate, and the address of the run page
- for an email problem: the address of the mailbox or the inbox, and the address of the other side
See what changed in Troopy
What's new lists each update to Troopy, newest first. It marks the updates that are new to you. A dot on ? says that an update is new. The Changelog of these docs shows the same updates.